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Printrbot Talk Forum • View topic - What is the best way to get a hold of Printrbot?

What is the best way to get a hold of Printrbot?

The PBHQ Official Forum should only be used for questions/issues/topics that only PBHQ can answer (eg. order issues, missing parts from your order, any messages directed specifically at PBHQ people, etc). All other questions/issues/topics should be posted in the regular forums.

What is the best way to get a hold of Printrbot?

Postby kenmac2015 » 2015-Jan-Tue-19-Jan

last week tech support determined that my brand new, never printed printer needed a new board. To date I have no idea what if anything is happening to resolve this issue.

How can I find out what is happening and when I can use my printer?

So frustrated right now. Got this really cool paperweight.

Thanks,

Ken
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What is the best way to get a hold of Printrbot?

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Re: What is the best way to get a hold of Printrbot?

Postby evanalmighty » 2015-Jan-Tue-20-Jan

From my personal observations, Twitter is probably the fastest way to get a hold of them.
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Re: What is the best way to get a hold of Printrbot?

Postby teicher » 2015-Jan-Tue-21-Jan

You will get email from them when they ship the board to you (usually one from endica and another from zendesk), so until you get that the part probably hasn't been shipped out. In my experience, someone like Ian or Joel will do the tech troubleshooting then pass the analysis over to Dave who will actually ship the part(s). It can take a couple of days for all of that to happen. I know they are backed up right now on tickets so there is a delay on everything. (Just go to the offical pb Answers forum and read some of the questions, there are a lot of people who need or expect to be given a lot of hand holding. No doubt there are many more like that submitting tickets to the support staff.)

Twitter is the fastest way to get a hold of Brook, but it can be hit or miss if he will reply. If you are nice and courteous, you usually hear something back and he always seems willing to help out and make things right.

My advice is to reply to your existing ticket and ask for a status update. Brook is likely just to pass the info he hears on twitter over to his support staff anyway.
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Re: What is the best way to get a hold of Printrbot?

Postby evanalmighty » 2015-Jan-Wed-10-Jan

They have different twitter accounts. Brook has the @printrbot and there's also a @printrbotsupport
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Re: What is the best way to get a hold of Printrbot?

Postby David@Printrbot » 2015-Jan-Wed-12-Jan

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Re: What is the best way to get a hold of Printrbot?

Postby kenmac2015 » 2015-Jan-Wed-21-Jan

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Re: What is the best way to get a hold of Printrbot?

Postby David@Printrbot » 2015-Jan-Thu-13-Jan

Some parts (such as boards) have been on backorder while other items we have plenty of in the shop. So it's not uncommon to get some parts quickly while others take time. I understand your frustration and believe me, we want you up and printing just as bad as you do. We will get you that board as soon as we can.
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