Out of Stock

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Out of Stock

Postby Mattster » 2013-Jul-Thu-07-Jul

So most of your machines show "Out of Stock" and seem to have no way to Add to Cart. Is this going to change any time soon or should I be shopping at some other company?
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Out of Stock

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Re: Out of Stock

Postby mrsamnc » 2013-Jul-Thu-08-Jul

This is a recent change in the PB Store. They were all listed as "In Stock" a few days ago. I too noticed the sudden increase in "Out of Stock" items. I would suspect there has either been a problem with their parts supplier or they're getting ready to release an update or something along those lines. I've noticed a few new items being added over the last days (Simple fan upgrade, Direct-Drive Extruder, etc.).

Printrbot is a good company from what I have read on this forum. I have an order pending, so can't give direct personal testimony, but I felt confident enough in the company to invest with them. Give them some time to sort it out, or email the company if you can't wait.
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Re: Out of Stock

Postby REPRAP SQUAD » 2013-Jul-Thu-08-Jul

I must say from personal experience that they are a great company. They have top notch customer service and I always have a hard time ordering from any other company, because I know if I order from Printrbot that I will be taken care of.
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Re: Out of Stock

Postby Mattster » 2013-Jul-Fri-11-Jul

>>Give them some time to sort it out, or email the company if you can't wait.

Do you have an email address? I couldn't find one, that's why I posted here.
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Re: Out of Stock

Postby mrsamnc » 2013-Jul-Fri-11-Jul

You could post or move this thread to the PBHQ forum, or open a support ticket I suppose. Others have mentioned that posting to the PB twitter page will get quick replies too. Be resourceful! :)
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Re: Out of Stock

Postby Tdeagan » 2013-Jul-Fri-11-Jul

My experience is that it can be frustrating to get engaged with their support (busy busy busy,) but once you do, they really make a concerted effort to make you a satisfied customer. I've always come away happy.
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Re: Out of Stock

Postby David@Printrbot » 2013-Aug-Sat-22-Aug

At this point I am guessing there isn't an issue with items out of stock. However, just let me know if you have any questions.
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