why is the complaint forum locked?

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why is the complaint forum locked?

Postby Cloneit3d » 2014-Dec-Wed-07-Dec

why is the complaint forum locked? I had an issue that I did not feel was resolved appropriately. It left me feeling like customer service is not there after the purchase.
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why is the complaint forum locked?

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Re: why is the complaint forum locked?

Postby thawkins » 2014-Dec-Wed-07-Dec

Cloneit3d wrote:why is the complaint forum locked? I had an issue that I did not feel was resolved appropriately. It left me feeling like customer service is not there after the purchase.


This site is not associated in any way with printrbot the company, this is a forum run by printrbot enthusiasts for other enthusiasts, if you want to access the official forums for printrbot, or contact printrbot directly then please head on over to help.printrbot.com

In the past this forum acted as an unofficial contact point betwwen the community and printrbot, and several printrbot employees used to frequent it, that is why the complaint forum existed. But since help.printrbot.com was launched about a year ago, we have not served that purpose any further and the forum was closed and locked. It was left in place instead of being deleted because it contained searchable potential solutions to problems that previous customers had had.
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-------------------------------
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Re: why is the complaint forum locked?

Postby Cloneit3d » 2014-Dec-Wed-07-Dec

Thank you my good man!!! I appreciate the quick response!!
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CNC Plasma Cutter, own design
CNC Milling Machine
Printrbot Simple Metal with heated bed
2 other hopebuilt 3D printers
Cloneit3d
Loading filament...
 
Posts: 10
Joined: 2014-Dec-Wed-07-Dec
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Re: why is the complaint forum locked?

Postby thawkins » 2014-Dec-Wed-08-Dec

Cloneit3d wrote:Thank you my good man!!! I appreciate the quick response!!


No problem, I hope you get your issue sorted out.
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Jonbot+
225mm x 200mm - Heated Bed
RAMPS 1.4 running Marlin 1.1.0
Full Graphic display.
-------------------------------
Zen Toolworks CNC/3d printer
230mmx360mm bed
Dual j-head hotends.
Dual heated beds.
RAMPS 1.4 running Marlin 0.98
-------------------------------
Flashforge 3d Creator Pro
Dual Extruder
220x143x150mm
Mightyboard rev e, runnimg Sailfish 7.7r1234
-------------------------------
Photon, self designed printed printer.
User avatar
thawkins
Print winner 2nd
Print winner 2nd
 
Posts: 1636
Joined: 2013-Aug-Sun-10-Aug
Location: Manila, Philippines
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