Cloneit3d wrote:why is the complaint forum locked? I had an issue that I did not feel was resolved appropriately. It left me feeling like customer service is not there after the purchase.
This site is not associated in any way with printrbot the company, this is a forum run by printrbot enthusiasts for other enthusiasts, if you want to access the official forums for printrbot, or contact printrbot directly then please head on over to help.printrbot.com
In the past this forum acted as an unofficial contact point betwwen the community and printrbot, and several printrbot employees used to frequent it, that is why the complaint forum existed. But since help.printrbot.com was launched about a year ago, we have not served that purpose any further and the forum was closed and locked. It was left in place instead of being deleted because it contained searchable potential solutions to problems that previous customers had had.