Newbie in need of help!!! Please :D

Newbie in need of help!!! Please :D

Postby HANENG18 » 2013-Nov-Wed-15-Nov

Hi people, a week ago I ordered my PB simple, in my order I had the PB simple kit, PB spool, PB spool coaster, and here is the problem. I ordered a simple fan upgrade, because the day before I ordered, the Actual PB simple page said orders before 20 June 2013 will include the fan and end stops upgrades(or something along those lines).

Now I have ordered, it says that it includes fan and end stop upgrades, will Printrbot notice I have ordered the fan and deduct it from the order?
The Simple fan upgrade now doesn't exist on PB website:
Error 404 - Page not found!
The page you trying to reach does not exist, or has been moved. Please use the menus or the search box to find what you are looking for.

I have tried to find a way to contact printrbot direct, and can't find a phone number, email or anything!

Any help will be greatly appreciated. Thanks for reading this :D

-Harry S
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HANENG18
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Newbie in need of help!!! Please :D

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Re: Newbie in need of help!!! Please :D

Postby REPRAP SQUAD » 2013-Nov-Wed-16-Nov

Twitter is your friend. There are 3 or 4 printrbot twitter accounts and they will respond quickly. Or you can try and Private message David on the forums as he works for printrbot but I must say twitter is the quickest. Let me know if you have any issues contacting them and I'll get ahold of someone for you. They will not automatically deduct the order. They will ship as ordered. Having a spare isn't a bad idea. If I were you in would keep the order to have a spare.
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Printrbot Plus V2 W/
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Re: Newbie in need of help!!! Please :D

Postby HANENG18 » 2013-Nov-Wed-16-Nov

Thanks REPRAP SQUAD, I never thought about using twitter.
Thank you for the quick response :D
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HANENG18
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Re: Newbie in need of help!!! Please :D

Postby REPRAP SQUAD » 2013-Nov-Wed-17-Nov

No problem buddy, I'm glad I could point you in the right direction.
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Twitter: @REPRAPSQUAD
Check it out: Build logs, 3D printer news and all things Printrbot--http://reprapsquad.wordpress.com
PC Case Mods 3D printed:
http://www.enviousmods.com

RepRap Squad's The 1st Simple (XL)
* Custom built that towers over the LC

Printrbot Plus V2 W/
*Dual extruder PB Version (2-Ubis 1.75mm hotends)
*Heavily Modded and all axis extended
User avatar
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